Uber to ban low-rated riders for their bad behavior

Ann Santiago
June 1, 2019

Uber has recently announced plans to ban passengers with low ratings.

Operators may soon earn more than starred assessments, though: Tipster Jane Manchun Wong on Wednesday tweeted a screenshot suggesting Uber is testing the ability to "favorite" drivers.

Uber, which is based in San Francisco, allows customers to book...

"While we aren't releasing the minimum rating level, any rider at risk of deactivation will receive several notifications and opportunities to improve his or her rating", an Uber spokesperson tells Fortune. The tips range from encouraging polite behavior, not leaving trash in a driver's auto, and calls not to encourage drivers to exceed a local speed limit.

But Uber says drivers rate passengers before they're informed of whether a tip was added. "Uber only covers so much, so removing low-rated passengers would help ease some of those worries for us".

"Respect is a two-way street, and so is accountability", Uber head of safety brand and initiatives Kate Parker said in an online post.

The app provides riders with tips on how to earn a high rating from drivers, including: arriving on time, extending courtesy and a positive attitude to drivers, and buckling their seat belt.

Since its launch in 2009, Uber has become the ride-sharing service. Uber also hasn't said what, if anything, it will do to prevent a rider from simply creating a new account with a different email address, credit card and/or mobile number. According to the report of Business Insider from 2017, drivers with an average rating below 4,6 from 5 stars are in danger of losing access.

Drivers have always been expected to comply with minimum star ratings in order to keep working.

The policy stems from an effort by Uber to simplify its behavior guidelines, which came out in 2016 and which include treating people with respect and ensuring safety.

Now, when riders enter the app they will be presented with a screen displaying the community guidelines of using Uber.

Lyft, the transportation company has announced several new initiatives that are meant to improve the safety of its passengers.

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