The $2,000 Galaxy Fold’s Screen Is Already Breaking

Kelley Robertson
April 18, 2019

A number of prominent reviewers, a few of which work for major tech news publications, are out today with follow-ups to their original reviews of the phone in which they highlight myriad breaks, flaws and unflattering problems they've come across after using the Galaxy Fold for only a day or two.

The Verge's Dieter Bohn also reported that the screen on his Galaxy Fold review unit broke after two days of normal use. He thought it was a screen protector and started peeling the rest of it off only to realize that it was actually an integral part of the display. CNBC was not among them, but Bloomberg's Mark Gurman and YouTube tech reviewer Marques Brownlee both inadvertently removed the film-which appears deceptively easy to do-and thus rendered their devices functionally useless.

This is the bigger issue that Samsung inherently can't "fix" without years more development of the display technology that enables these phones to fold over and over again.

CNBC's Steve Kovach tweeted out an 8-second video that shows half of the Fold's 7.3-inch display flickering.

Samsung does mention this in the manual for the Galaxy Fold: "The main screen includes a special protective layer". "It's just enough to slightly distort the screen, and I can feel it under my finger", he writes at The Verge.

Samsung's foldable Galaxy Fold is a remarkable piece of engineering. Either way, it's not a very promising start for the Fold, and this issue also doesn't seem to have anything to do with the display's protective layer. We can't be sure on the message Samsung wants to convey: it could be overwhelming demand indeed, or it could be very limited stock.

The South Korean giant itself says the polymer layer shouldn't be removed, but from the look of things reviewers didn't see the warning on the Galaxy Fold's plastic wrap. It remains to be seen how widespread the problem is, as all current reports are from the U.S., but it's possible Samsung will now have to delay the April 26 retail release of the Galaxy Fold. The $1,980 phone ships on April 26, but it looks even early adopters should wait at least until there's more clarity around what's causing these issues.

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