CenturyLink suffers major network outage, taking down 911 services throughout the US

Kelley Robertson
December 29, 2018

The outage also cut off internet service for CenturyLink customers in some cities, including Denver, Los Angeles, Dallas and Chicago, CNN affiliate KOMO in Seattle reported.

An outage at CenturyLink has affected 911 calling capability in various towns across Massachusetts, according to a statement from the Massachusetts State Police. He said the 911 lines were not affected, but the internet was down at the dispatch center and phone services also were spotty.

The telecommunications giant CenturyLink, based in Monroe, La., says the outage began at 8:18 am Eastern Time on Thursday.

A nationwide outage affecting CenturyLink customers temporarily impacted 911 calling capability for cellphones across the country and in MA, state police said.

DownDetector reported initial signs of the outage around 1 a.m. PT Thursday.

On Friday afternoon, more than 24 hours after first reporting the outage, CenturyLink's twitter feed said: "While our network is experiencing service disruptions, where CenturyLink is the 911 service provider 911 calls are completing".


"We will continue to monitor this situation closely to ensure that consumers' access to 911 is restored as quickly as possible", Pai said.

"Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day", the internet company tweeted.

Several Boise customers told the Statesman Friday morning that their service has been restored, including an employee of the Idaho Department of Labor.

The Federal Communications Commission was investigating the CenturyLink outage, Chairman Ajit Pai announced Friday.

"Its breadth and duration are particularly troubling", he said. He said he spoke to CenturyLink about his concerns and has ordered an investigation.

The company has not said how many customers lost service, nor what, if anything, they would do to make those customers whole.

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