O2 investigating network data problems

Kelley Robertson
December 7, 2018

O2's data network is down across the United Kingdom this morning, the mobile operator said.

O2 customers are struggling to access the internet and other services after a massive data failure this morning.

The network confirmed on Twitter that its users are "unable to access data services" and 4G coverage due to a massive data failure.

O2 said it is aware that customers are unable to use data this morning.

"One of our third party suppliers has identified a global software issue in their system which has impacted us", it said.


O2 is the second largest mobile network in the United Kingdom, and supplies connectivity for other smaller networks including Sky, Tesco Mobile, Lycamobile, and GiffGaff. "We are really sorry and working as hard and as fast as we can to fix this".

Angus Council say its meters have been affected by a network problem affecting all of the UK. For the millions of users who are out and about and rely on smartphone maps to get around, it's worth considering that apps like Google Maps allow customers to download maps on Wi-Fi and view them offline. "Ericsson sincerely apologises to customers for the inconvenience caused". However, some customers are reporting voice issues as well. "We are working closely with the remaining customers that are still experiencing issues".

One said: "My mobile network has been down all morning so far".

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.

"While it's positive that voice calls are still up and running, without a projected timeframe for a fix, this is likely a worrying situation for a large proportion of O2's some 32 million United Kingdom customers".

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