Apple acknowledges ‘Sticky' keyboard issue, launches MacBook, MacBook Pro fix program

Kelley Robertson
June 24, 2018

Apple today officially acknowledged the existence of faulty keyboards in its most recent MacBook and MacBook Pro laptops. If you've already paid for a replacement keyboard, get in touch with Apple to discuss getting a refund. This includes the 12-inch MacBook (Early 2015), which featured a first-generation Apple-designed butterfly mechanism keyboard and the Early 2016 and 2017 12-inch MacBooks that featured a second-generation keyboard design. One corporate issuer of the MacBook Pros in question reported to me that its business has encountered a significant number of keyboard issues, but "less than 5% for sure".

In its never-ending quest to deliver the thinnest possible laptop, Apple completely redesigned the MacBook keyboard in a 12-inch model that launched in 2015.

After years of complaints from unhappy customers, Apple is finally taking action on the notorious keyboard in the MacBook and MacBook Pro laptops. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed. However, the keyboards have numerous passionate and vocal detractors who say that they're bad to type on, and who also cite reliability concerns. Apple past year even posted a support page detailing how users can use compressed air to clean out the keyboard themselves, however, that reportedly doesn't always work, with the issue returning.

Apple now faces three lawsuits over the keyboard flaw.

Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue. Snell called for a recall if the problem was pervasive as it seemed.

Apple instructs those affected to reach out in one of three ways: making an appointment at their local Apple retail store, mailing their unit into the company's fix center or finding a third-party authorized Apple service provider.

In April 2018, Johnston wrote a follow-up story that even after a replacement of her first keyboard, problems arose again, and she sold the laptop back Apple.

If you own one of the above MacBook, and facing issues with the keyboard, you will have to take it to an authorized service center or an Apple retailer.

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