Lyft Looks to Pioneer the Future of Ride-Hailing

Ann Santiago
March 7, 2018

For the 3.6 million patients across US cities who miss or postpone their scheduled appointments due to transportation issues, no-show rates are as high as 30 percent. For housebound patients, the answer may increasingly come in the form of an Uber or Lyft - rather than a medical-transport van or taxi.

On the day of the appointment, clinicians will receive real-time updates through Sunrise EHR on the progress and ETA of the patient.

This newest EHR-integrated functionality is an effort to assist some of the 3.6 million Americans with transportation issues in getting to doctors' appointments.

Gyre Renwick, vice president of Lyft Business, laid out an ambitious milestone for the strategy underlying the partnership, saying it represents "an important next step towards reaching our goal of cutting in half the number of Americans that face transportation issues to medical appointments by 2020".

David Baga, the Chief Business Officer of Lyft, said that his company wants to offer healthcare providers the easy way to call the ride for their patients by just pressing a button in the systems that they are using.

The announcement comes on the heels of rival Uber's launch of Uber Health last Thursday. Additionally, home healthcare services have taken advantage of Uber Health, using the rise-sharing service for staff to go to and from a patient's home.

Through Lyft Concierge, a special digital platform Lyft launched in 2016, businesses can schedule rides for individuals. To help solve the problem, the ride-share giant, Uber, has chose to take advantage of what it sees as an opportunity and establish Uber Health.


Passengers don't need a smartphone or the Uber app in order to use the service because Uber Health sends riders notifications about their auto via text message.

HIPAA Compliance. To ensure Uber Health meets HIPAA standards, the company has been working hard to develop, implement, and customize numerous safeguards.

With both Uber and Lyft, health care providers use a custom desktop platform that allows them to schedule multiple rides at once.

This ends up costing the health care system about $150 billion each year.

It's no good having health care if you can't make the appointment.

'My health crisis was a lot to manage, ' a patient from San Diego said, according to Uber.

'The fact that they are only launching this service now and not in the past is because it's likely taken a while to work out the details, ' he added.

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