Apple's £999 iPhone X suffering from 'crackly' audio, some users complain

Muriel Hammond
November 14, 2017

The iPhone X range will grow to feature a larger Plus edition in 2018, if an early prediction from a noted analyst is accurate. During an interview CEO Tim Cook claimed that the iPhone 8 Plus had "gotten off to the fastest start of any Plus model" which he also claimed was "a bit of a surprise" to the company. Apple, however, had already acknowledged the unresponsive screen issue and promised a software update to resolve this. For now, the most that they can look forward to is the bigger version of the device, which is unofficially dubbed as the iPhone X Plus.

Although the iPhone X has been generally well received, this isn't the only problem that the device has experienced since its launch. The primary selling points of the TFT-LCD model may be the innovative user experience of an integrated full-screen design and 3D sensing with a lower price tag (we expect it will likely be US$649-749). Many users have shared their concern about this defect on social media platforms like Twitter, Facebook, and Apple official forums.

The crackling sound occurs on affected iPhones with any kind of audio playback, including phone calls, music, videos with sound, alarms and ringtones. Exactly how a software update will tackle this issue remains to be seen as a problem with the screen freezing suggests it may be a hardware fault instead.


So far Apple hasn't commented on the fault but some of those "in the know" claim that it is down to an electrical fault, causing the green sub-pixels in the phones' new diamond subpixel pattern to illuminate, according to TechCrunch.

If you're new to the party, Ming-Chi Kuo has made a name for himself for having an astonishingly accurate track record for these kinds of predictions, thanks to his network of sources embedded along Apple's supply line. Because these issues are manufacturing defects, you should be eligible for a free replacement. "The iPhone X has a 5.8" screen, and the iPhone 8 has a 4.7" screen. It would also include Face ID, he says. Apple has also introduced a new Face ID technology, which replaces the conventional Touch ID, which is found on the Apple iPhone 5S to Apple iPhone 8 Plus.

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