Airport Computer Systems Crash Across The World, Causing Panic

Ann Santiago
September 29, 2017

Travellers said they had been waiting to check in for almost two hours without any luck, as the outage affected check-in services at airports and on internet browsers and mobile apps.

Airports around the world faced a massive disruption of the check-in system controlled by a single company, Amadeus Altea crashed.

The situation appeared normal when ST arrived at Changi Airport at about 8.30pm.

The problem has caused check-in delays and booking problems for many airlines including British Airways, Qantas, and Lufthansa.

Others have experienced longer delays, of almost two hours.

It is understood the problem is affecting Amadeus Alter software which is used by more than 100 airlines around the world.


"Manual boarding passes have to be issued. We are not experiencing any major delays to our operation at this time", airline representative Chris Mainz said.

"Amadeus can confirm that our systems are recovered and are now functioning normally".

Gatwick is one of the airports that has been hit by a global computer system.

Out of frustration, fliers tweeted images of their predicaments at the affected airports, with a number of these images depicting lengthy queues. "It only lasted a few minutes", the spokesman said.

According to The Telegraph, travellers have encountered problems checking in for their flights at airports ranging from London Gatwick, Charles de Gaulle in Paris, Reagan Airport in Washington DC, to other airports in Johannesburg. It was far from the only airline impacted by Amadeus' problems.

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